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FAQ
If you have an account you can log in here to see the status of your order.
Your order will be dispatched within 1 working day and you will receive an email confirmation to the email address provided.
You will be provided with a tracking number when your order is dispatched. We send all orders through Royal Mail and Hermes, you can track your orders on the link below.
If you wish to cancel your order please notify us at customersevice@princessbling.com within 2 hours of placing your order.
Please include the following details:
Your Name
Your Order Number
Reason for cancellation
Payment Method
The refund will be applied directly to your debit/credit card or PayPal account.
We will notify you by email when your order is dispatched and confirm the tracking number.
If your tracking number indicates that your order has been delivered and you haven’t received your order, you should:
Check if someone else at your address has accepted it.
Look around the delivery location. Your parcel may have been left with a neighbor or in a safe place like a porch or garage.
Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box. Follow the instructions on that notice to request redelivery or to arrange the collection of the parcel.
Contact the carrier if there’s still no sign of the parcel.
If you are still unable to locate the parcel please contact us and we will be able to raise a claim against the carrier.
We must be notified in writing of any missing orders within 30 calendar days from the date of dispatch. customerservices@princessbling.com
Upon notification of a missing parcel we will raise an investigation with the carrier, this process normally takes 72hrs and pending the outcome of the initial investigation we then may be able to process your claim or have to raise the claim further with the carrier.
If we have to raise the claim further with Royal Mail, it can take up to 30 days and will require you to complete a P91 form from Royal Mail, in these circumstances a claim will not be processed until Royal Mail have confirmed the return of the P91 form.
UK Delivery Tracked FREE SHIPPING (2-3 Working Days*) Order before 14:00 pm for SAME DAY DISPATCH
Working days do not include Saturday, Sunday or Bank Holidays.
Please contact customerservice@princessbling.com to receive your Returns Order Number.
Item(s) can only be returned if they are in pristine condition, unused and in a re-saleable condition.
Item(s) must be returned within 30 days, starting from the day your item was dispatched. Please include a note stating your order number and the reason for your return.
Returns must be sent via Royal Mail with tracking number.
The item(s) are returned at the buyer’s cost and the buyer will not be reimbursed for this cost.
Return your item(s) to the below address:
Customer Returns
Princess Bling
PO Box 107
Okehampton
EX20 9BD
In the rare event of a customer receiving an item that is damaged/defective, photographic evidence is required to support claims for damages. A Royal Mail Tracked Returns Label will be provided upon request, please print this label and affix it to the outside of the packaging and take it to your local post office. Upon receipt of your return, either a full refund for the goods or a replacement will be issued or shipped within 24 hours.
Upon receipt of your return, we will issue a refund within 3-5 working days starting from the date your return is received.
Please note delivery charges are non-refundable, you will be refunded the cost of the product only.
Delivery charges will only be refunded in the following cases:
- non-delivered item(s)
- damaged/defective item(s)
- incorrect item(s)
Refunds will be processed within 1 working day, funds may take 3-5 working days to appear in your bank account.
Working days do not include Saturday, Sunday or Bank Holidays.
UK Delivery – FREE SHIPPING
Delivery takes 2-3 working days.
Delivery by Royal Mail Tracked 48.
You will receive a tracking number by email.
Worldwide Delivery Tracked - £14.95
Delivery takes 5-7 working days.
Delivery by Royal Mail International Tracked & Signed.
You will receive a tracking number by email.
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